Frequently Asked Questions
This page is for help with reservations for existing group trips. Looking to plan or book group travel? Call PML Travel & Tours at 1-800-872-4868.
Using Your Reservation Page
Your reservation page is unique to your specific group and destination. Questions about the trip itself should be directed to your Group Leader.
Why is the reservation page password protected?
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Where can I find the trip dates and price?
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Who should I contact if I have questions about the trip?
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What should I do if the booking button is not working?
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Booking & Payments
Payment schedules vary by trip. Always follow the dates and amounts listed on your specific reservation page.
How do I reserve my spot?
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Is the deposit applied to my total trip price?
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When are my payments due?
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Can I pay the full balance early?
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What happens if I miss a payment deadline?
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Will I receive confirmation after booking?
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Rooming & Traveler Information
Accurate traveler information helps us manage rooming, flights, documents, and vendor reservations.
What does double occupancy mean?
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How do I indicate my roommate?
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What name should I use when booking?
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Do I need a passport?
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Can special requests be guaranteed?
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Cancellations & Travel Protection
Cancellation penalties and travel protection options are important to review before submitting your deposit.
When do cancellation penalties begin?
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Are deposits refundable?
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Should I purchase travel protection?
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Where can I find travel insurance information?
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What if the trip price changes?
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Before You Travel
Final documents and important trip updates are typically shared closer to departure.
When will I receive final travel documents?
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Will the itinerary change?
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Are meals included?
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Is transportation included?
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Still Have Questions?
Please contact the group leader listed on your reservation page or reach out to PML Travel & Tours for assistance with your reservation.